FAQ - FREQUENTLY ASKED QUESTIONS
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HOW LONG WILL MY QUOTE TAKE?
Once we receive an order it is sent to the respective department so that we can ensure that the items are still in stock. Due to the nature of our business, items online can be sold in-store which could potentially cause the item to be out of stock. If the item is out of stock, a consultant will contact you to replace the item. Once everything has been checked, the department sends the order back to our online department, a quote is then generated which is then sent to you for payment. The process takes between (2-3 working days, most often sooner)
WHAT ARE OUR COURIER COSTS?
We try to charge the most affordable courier rates for each customer therefore we calculate courier costs using the weight of the parcel & area of delivery. We work on an estimate of R250. This can either be more or less depending on the above information.
ONCE PAYMENT IS MADE HOW LONG DOES DELIVERY TAKE?
We start processing your order as soon as payment reflects in our account. This can take +/-2 working days (depending on the volume of your order). Delivery takes anything between 3-5 working days, which once again depends on the area.
CAN WE GET ORDERS READY FOR COLLECTION BEFORE PAYMENT IS MADE?
No, unfortunately we cannot prepare an order if we have not received payment. This especially applies to all cut items (fabrics, ribbons, trimmings etc.)
CAN I RETURN FABRIC THAT IS ALREADY CUT?
No returns or exchanges on per meter cut items (ribbons, trimmings, fabrics etc.) If the item was not handled and a flaw is found on the item, or we sent the incorrect item, we will gladly arrange for an exchange or refund.
WHICH ITEMS CAN I NOT EXCHANGE OR REQUEST A REFUND FOR?
No exchanges or refunds on the following:
On all items sold per meter.
On all items on promotion.
On any other items not returned within 7days of purchasing.
On items not in their original packaging.